Lulu Codes

Dom

SuperMunchkin
#23
Just an observation; the last two orders I've had from Lulu have had errors in them. They printed one book with 200 pages missing (which they replaced and gave me a very nice voucher). The copy of Dark Albion they sent as part of the voucher order was the standard beige cover, not the alternative black one (same price etc.) that I'd ordered. No real harm was done, but it's getting a bit sloppy. Needless to say, I've contacted them again and let them know...
 
#24
Oh I have a VERY interesting email from them regarding their pricing structure. Basically it’s all over the place - at the same page count, large books can be cheaper than small ones, premium cheaper than budget etc.

The reply indicates a certain lack of control over the interface.
 

Dom

SuperMunchkin
#25
Okay, Lulu are now officially bonkers. I raised a customer service request as I said above, and said that it was just to let them know that the item was incorrect and I didn't want another copy. They have ordered another copy anyway!
 

Dom

SuperMunchkin
#27
I'd agree with you except I specifically asked them not to send me another copy.

Anyway, I suspect it's a Lightning Source's cost, not theirs.
 

Guvnor

Administrator
Staff member
#28
I'd agree with you except I specifically asked them not to send me another copy.

Anyway, I suspect it's a Lightning Source's cost, not theirs.
But everyone who heard this story knows you an extra copy. Even if you think they need not have done, everyone knows you were not in any way short changed...
 
#29
Historically ordering a proof from RPGNOW was cheaper than from Lulu because of the postage costs. You used Lulu for convenience and speed.

But the last book I ordered - because I had a free postage offer and a percent off - the Lulu version was almost a quarter the cost of the RPGNOW one.
 
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